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Troubleshooting

When something looks wrong

The five situations that cause almost every worry, and what each one actually means.

Step by step

  1. 1

    My edit disappeared: it is saved in your preview. Press Refresh at the top of the preview, and look for the amber counter next to Go Live.

  2. 2

    The preview looks old: after a save the preview rebuilds for about a minute. Press Refresh.

  3. 3

    The live site did not change: did you press Go Live? Then wait a minute and reload. The counter next to Go Live tells you if anything is still waiting.

  4. 4

    I see a login page in the preview: your site requires sign-in and the preview window cannot always hold that sign-in. Press Open at the top of the preview to view the site in its own tab. Your edits are still saving.

  5. 5

    The AI changed the wrong thing: press Undo, then repeat the request with the page named.

Good to know

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